Utility Billing FAQ

Am I billed for recycling even if I don’t recycle?
Yes.  Recycling is billed to every residential customer in the city.  It is your choice to recycle or not, however no credits can be given for choosing not to recycle.
Do I have to pay sewer on water I am using outside in the summer?
No.  Sewer charges are based on water usage for your winter reading, so that you are not paying for sewer on water you use outside in the summer months.  This would include irrigation, watering of plants, washing vehicles, and filling swimming pools.
How can I pay my bill?

There are drop boxes at 12913 Main Street and 22350 South Diamond Lake Road.  You can drop off your payments at City Hall during regular business hours (8:00am to 4:30pm).

You can not pay by credit card over the phone or through the website, but you can stop at City Hall and pay with a credit card at the front desk.  Direct payment plan (ACH) is also available, which is an automatic payment plan with your checking account.

How do leaks effect my bill?
Leaks can be costly, even the smallest leak can cause a spike in water bills.  A pin hole size leak can amount to losing 185 gallons per day which is 5,550 gallons loss per month.  It is highly recommended to have any leak repaired by a licensed plumber.
How does a resident set up or cancel water services?
Please call City Hall (763-428-2253) for utility billing to set up or cancel service before moving in or out.  This will allow us to calculate your bill accurately.
How much iron is in the water?
The iron ranges from 1.3 to 1.6 milligrams per liter.
How often do I receive my bill?

You will receive a bill every other month for residential customers and monthly for commercial accounts. 

My bill has the "(e)" , what does that mean?
When looking at your bill if there is an (e) next to either number (previous usage, current usage) it indicates an estimated reading.  If this happens for more than two consecutive bill cycles please contact City Hall at 763-428-2253 to schedule an appointment for investigation and or repair.
What is the Card that I received on my door for?
The utility department may leave a card for several reasons.  The most common reasons is that there is a problem with us getting a meter reading and that you will need to call City Hall at 763-428-2253 to set up an appointment to have it repaired.  It is important that you call as soon as possible to make sure taht you are not having estimated readings for an extended period of time which may cause an over or under billing for your water.
What is the hardness of the water?
22 grains
Direct Payment Plan (ACH)

The City of Rogers is pleased to offer you a new service-the Direct Payment Plan (ACH).  Now you can have your utility payment paid automatically from your checking account.  And, you won’t have to change your present banking relationship to take advantage of this service.

The Direct Payment Plan will help you in several ways:

  • It saves time – fewer checks to write.
  • Helps meet your commitment in a convenient and timely manner, even if you’re on vacation or out of town.
  • No lost or misplaced statements, your payment is always on time – it helps maintain good credit.It saves postage.
  • It’s easy to sign up for - easy to cancel.
  • No late charges.

Here’s how the Direct Payment Plan (ACH) works:

You authorize regularly scheduled payments to be made from your checking account.  Then, just sit back and relax.  Your payments will be made automatically on the due date (Remember due dates are changing to the 10th of the month).  Proof of payment will then appear on your mailed statement.  The authority you give to charge your account will remain in effect until you notify us in writing to terminate the authorization. To take advantage of this service, complete the form below, attach a voided check and drop it off or mail to City Hall.

Direct Deposits Form